❓ Cap Cartel – FAQs

We’ve rounded up your most common questions about Cap Cartel, our caps, orders, and more. If you still need help, hit us up anytime.

🛍️ Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.

Can I cancel or change my order after placing it?

We move fast. If your order hasn’t shipped yet, contact us ASAP and we’ll try to sort it.

Do you offer discount codes?

Yep – sign up for our Cartel Crew emails or follow us on socials for exclusive codes.

Where do you ship?

We currently ship UK-wide and to selected international locations. Check the shipping policy page for the full list.

How long will my order take?

We aim to dispatch within 1-2 working days. UK orders arrive in 2–4 business days, international delivery varies.

Do I get a tracking number?

Yes! You’ll receive a shipping confirmation email with tracking details once your order ships.

Do your caps fit all head sizes?

Our Retro Trucker Caps come in one size with adjustable snapbacks. They typically fit heads from 54cm to 61cm comfortably.

Will you be releasing more styles?

Absolutely. We’ve got new drops coming soon – sign up for our emails or follow us on Instagram to stay updated.

Are your caps unisex?

100%. All our caps are made to suit anyone, any style.

How do I clean my cap?

Spot clean only with a cloth, cold water, and mild soap. Avoid heat or machine wash.

My cap arrived damaged – what now?

We’re sorry to hear that. Email us within 48 hours of delivery with photos and your order number – we’ll sort you out.

What’s your return policy?

You can return your cap within 14 days if it’s unused, unworn, and in original packaging. See our Returns page for the full breakdown.

How do I get in touch?

Use the contact form on our website or email us directly at support@capcartel.co.uk – we aim to reply within 1 business day.

Can I collab with Cap Cartel?

We love working with creators. DM us on Instagram or drop us an email with your pitch!

Still got a question? 🧠 Message us – we’ve got answers.